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#ProdChat – 04/13/2016 – Getting Things Done With Virtual Help – Guest – Jess Ostroff from Dont Panic Mgmt

#ProdChat – 04/13/2016 – Getting Things Done With Virtual Help – Guest – Jess Ostroff from Dont Panic Mgmt

On April 13, 2016, #ProdChat discussed the topic, Getting Things Done With Virtual Help, with a Virtual Assistant, Jess Ostroff owner of Dont Panic Mgmt. As a primer, I wrote “Getting More Done With Virtual Assistants.” I give a thorough review of the components needed for getting things done with virtual help. Watch the slideshow to see what the productivity enthusiasts on #ProdChat had to say about “Getting Things Done With Virtual Help.” Enjoy!

Questions:

 

  1. Jess: Tell us about yourself and what is @dontpanicmgmt (and how it different from other services). Why did you become a Virtual Assistant (VA)?
  2. Everyone: What can you delegate to a VA? What projects/tasks have you successfully delegated to a VA?
  3. Everyone: What are important factors to take into account when managing a virtual assistant relationship?
  4. Jess: How do you facilitate or solicit feedback from your clients?
  5. Everyone: How do you think you should provide feedback and corrections to your VA?
  6. Jess: How many (types of) VAs do your clients typically have?
  7. Everyone: How many (types of) VAs do you think you need? want?
  8. Jess: What tools do you use to manage your projects, tasks, and communications with your clients?
  9. Everyone: What tools are good for working with VAs?
  10. Everyone: What can be the downsides of Virtual Assistants? What are some pitfalls?
  11. Everyone: How do you break up with your VA when things are not working out?
  12. Jess: Without divulging anything confidential, what’s the most interesting project you’ve worked on as a VA?

Raw transcript:

User Tweet Time
ChristinKardos Starts in 10 minutes! #ProdChat w/ guest @jessostroff… one of my favorite people. And a productivity wizard! :) https://t.co/PdoQ2qr1ap Wed Apr 13 23:51:23 +0000 2016
rsidneysmith RT @ChristinKardos: Starts in 10 minutes! #ProdChat w/ guest @jessostroff… one of my favorite people. And a productivity wizard! :) htt… Wed Apr 13 23:52:04 +0000 2016
oliviabutlerunt Can’t wait for tonight’s Productivity Chat! Excited to learn better ways to get things done #ProdChat Wed Apr 13 23:52:09 +0000 2016
jessostroff Starting in 7 minutes! #prodchat! Productivity and stuff! Can’t wait!! https://t.co/VbCqSjJ4bM Wed Apr 13 23:53:40 +0000 2016
rsidneysmith RT @jessostroff: Starting in 7 minutes! #prodchat! Productivity and stuff! Can’t wait!! https://t.co/VbCqSjJ4bM Wed Apr 13 23:54:05 +0000 2016
rsidneysmith @oliviabutlerunt We’re looking forward to having you aboard, Olivia! #prodchat Wed Apr 13 23:54:25 +0000 2016
jessostroff I’ll be rockin’ out to this upbeat indie playlist during #prodchat tonight if anyone needs it :) https://t.co/gM4SxSjljY Wed Apr 13 23:56:41 +0000 2016
prodchat Feel free to jump on over to #ProdChat for talk about #virtualassistant #productivity in a few minutes! https://t.co/9xAK64e8Pg Wed Apr 13 23:57:10 +0000 2016
Kassandra_Lewis So excited for tonight’s chat! #ProdChat Wed Apr 13 23:58:46 +0000 2016
DrFrankBuck For the next hour, I will be participating in #ProdChat Wed Apr 13 23:59:03 +0000 2016
rsidneysmith Welcome to #ProdChat, the weekly chat for productivity enthusiasts! https://t.co/C40vBakDrB https://t.co/flLIcwxmIk Wed Apr 13 23:59:03 +0000 2016
rsidneysmith @DrFrankBuck Hi there, Frank! How’re you this fine spring day? #ProdChat Wed Apr 13 23:59:20 +0000 2016
caplady1225 Warning‼️almost time for #Prodchat join in or feel free to scroll on past my tweets for the next hour lol Wed Apr 13 23:59:29 +0000 2016
captthecorners My name is Leah, joining in! #prodchat Wed Apr 13 23:59:55 +0000 2016
DrFrankBuck @rsidneysmith Doing well. Beautiful weather down here these days. #prodchat Thu Apr 14 00:00:05 +0000 2016
rsidneysmith @captthecorners Hi, Leah. Great to have you on #ProdChat. How’re you today? Thu Apr 14 00:00:10 +0000 2016
DrFrankBuck Welcome, Leah! @captthecorners #prodchat Thu Apr 14 00:00:27 +0000 2016
milhealth RT @prodchat: Feel free to jump on over to #ProdChat for talk about #virtualassistant #productivity in a few minutes! https://t.co/9xAK64e8… Thu Apr 14 00:00:29 +0000 2016
convince RT @jessostroff: Starting in 7 minutes! #prodchat! Productivity and stuff! Can’t wait!! https://t.co/VbCqSjJ4bM Thu Apr 14 00:00:29 +0000 2016
captthecorners Great! Excited for the chat. @rsidneysmith #prodchat Thu Apr 14 00:00:34 +0000 2016
rsidneysmith Today on #ProdChat we’re discussing “Getting Things Done Using Virtual Help” w/@jessostroff @dontpanicmgmt. Join us! https://t.co/KZ5msLrFzr Thu Apr 14 00:00:56 +0000 2016
rsidneysmith So, let’s start! In a tweet, introduce yourself. #prodchat https://t.co/4qIuFhcPev Thu Apr 14 00:01:07 +0000 2016
ChristinKardos RT @rsidneysmith: Today on #ProdChat we’re discussing “Getting Things Done Using Virtual Help” w/@jessostroff @dontpanicmgmt. Join us! http… Thu Apr 14 00:01:34 +0000 2016
convince RT @rsidneysmith: Today on #ProdChat we’re discussing “Getting Things Done Using Virtual Help” w/@jessostroff @dontpanicmgmt. Join us! http… Thu Apr 14 00:01:44 +0000 2016
rsidneysmith What’s a #productivity success you’ve had this or last week? #prodchat https://t.co/OnnL2Ggde4 Thu Apr 14 00:02:06 +0000 2016
DrFrankBuck Frank Buck from Alabama. Retired school administrator. I write and speak on organization & time management. #prodchat Thu Apr 14 00:02:08 +0000 2016
oliviabutlerunt I’m Olivia, I’m a senior at UNT and majoring in advertising! #ProdChat Thu Apr 14 00:02:10 +0000 2016
jessostroff Hi #prodchat! Jess here, CEO/Director of Calm at @dontpanicmgmt, delivering virtual high fives to entrepreneurs & small/med biz owners! Thu Apr 14 00:02:11 +0000 2016
caplady1225 RT @rsidneysmith: Today on #ProdChat we’re discussing “Getting Things Done Using Virtual Help” w/@jessostroff @dontpanicmgmt. Join us! http… Thu Apr 14 00:02:13 +0000 2016
rsidneysmith @caplady1225 Hey, Ke! Great to see you made it…hopefully at a full keyboard. How’re you? #ProdChat Thu Apr 14 00:02:21 +0000 2016
Kassandra_Lewis Good evening everyone! My name is Kassandra, tweeting from Denton, Texas, student at UNT #ProdChat Thu Apr 14 00:02:34 +0000 2016
DrFrankBuck Looks like UNT night! Welcome. #prodchat Thu Apr 14 00:02:50 +0000 2016
captthecorners I’m a PR major in journalism at UNT! #prodchat Thu Apr 14 00:03:00 +0000 2016
rsidneysmith #ProdChat #productivity enthusiasts, please give a warm welcome to @jessostroff @dontpanicmgmt for being here with us today! Thu Apr 14 00:03:08 +0000 2016
rsidneysmith @drfrankbuck UNT is representing today! :) #ProdChat Thu Apr 14 00:03:34 +0000 2016
caplady1225 I’m ke cyber security consultant and Gtd practitioner #prodchat Thu Apr 14 00:03:50 +0000 2016
milhealth RT @rsidneysmith: Welcome to #ProdChat, the weekly chat for productivity enthusiasts! https://t.co/C40vBakDrB https://t.co/flLIcwxmIk Thu Apr 14 00:04:08 +0000 2016
rsidneysmith Please add #prodchat to tweets. Questions will come as Q1, Q2, Q3. Answer A1, A2, A3, for readability! https://t.co/qmZ44n8nEI Thu Apr 14 00:04:08 +0000 2016
rsidneysmith @milhealth Hey there! Welcome to the #ProdChat stream today! How’re you? Thu Apr 14 00:04:37 +0000 2016
caplady1225 @rsidneysmith almost lol in a uber will be a full keyboard readiness shortly lol #Prodchat Thu Apr 14 00:04:48 +0000 2016
rsidneysmith Q1: @jessostroff: Tell us about yourself and @dontpanicmgmt. Why did you become a Virtual Assistant (VA)? #prodchat https://t.co/H68TZOsc8t Thu Apr 14 00:05:11 +0000 2016
milhealth @rsidneysmith Great! How are you, how was your day? #ProdChat Thu Apr 14 00:05:12 +0000 2016
ChristinKardos RT @jessostroff: Hi #prodchat! Jess here, CEO/Director of Calm at @dontpanicmgmt, delivering virtual high fives to entrepreneurs & small/me… Thu Apr 14 00:05:32 +0000 2016
ChristinKardos RT @rsidneysmith: Please add #prodchat to tweets. Questions will come as Q1, Q2, Q3. Answer A1, A2, A3, for readability! https://t.co/qmZ44… Thu Apr 14 00:05:41 +0000 2016
rsidneysmith @milhealth I’m doing fantastic! Really excited for today’s #prodchat! Glad to have you on the stream. Enjoy! Thu Apr 14 00:05:51 +0000 2016
milhealth RT @rsidneysmith: @milhealth I’m doing fantastic! Really excited for today’s #prodchat! Glad to have you on the stream. Enjoy! Thu Apr 14 00:06:09 +0000 2016
jessostroff A1: It’s a long story (most good stories are!) but the main reason was I was great at details/organization but wanted freedom. #prodchat Thu Apr 14 00:06:13 +0000 2016
ChristinKardos Wowww!! It’s been way too long since I’ve made it to #ProdChat. Glad to get in here this evening! Hi from Ft Worth. Thu Apr 14 00:06:21 +0000 2016
prodchat RT @jessostroff: A1: It’s a long story (most good stories are!) but the main reason was I was great at details/organization but wanted free… Thu Apr 14 00:06:24 +0000 2016
rsidneysmith RT @jessostroff: A1: It’s a long story (most good stories are!) but the main reason was I was great at details/organization but wanted free… Thu Apr 14 00:06:24 +0000 2016
rsidneysmith @ChristinKardos Hi, Christin! So glad you could make it on tonight’s #ProdChat! How’re you?? :) Thu Apr 14 00:06:44 +0000 2016
jessostroff A1: Being in charge of my own life and my own schedule was the most important thing to me, so I wanted a job to support that #prodchat Thu Apr 14 00:07:20 +0000 2016
jessostroff A1: Virtual assistant work was new(ish) when I started around 2009, but the economy was in the tank which helped me :) #prodchat Thu Apr 14 00:07:56 +0000 2016
jessostroff A1: More and more ppl were starting their own biz and needed support outside of full-time staff. Enter… me! #prodchat Thu Apr 14 00:08:17 +0000 2016
milhealth RT @jessostroff: A1: It’s a long story (most good stories are!) but the main reason was I was great at details/organization but wanted free… Thu Apr 14 00:08:34 +0000 2016
oliviabutlerunt RT @jessostroff: A1: Being in charge of my own life and my own schedule was the most important thing to me, so I wanted a job to support th… Thu Apr 14 00:08:39 +0000 2016
prodchat RT @jessostroff: A1: Being in charge of my own life and my own schedule was the most important thing to me, so I wanted a job to support th… Thu Apr 14 00:08:39 +0000 2016
rsidneysmith RT @jessostroff: A1: Being in charge of my own life and my own schedule was the most important thing to me, so I wanted a job to support th… Thu Apr 14 00:08:39 +0000 2016
prodchat RT @jessostroff: A1: Virtual assistant work was new(ish) when I started around 2009, but the economy was in the tank which helped me :) #pr… Thu Apr 14 00:08:44 +0000 2016
rsidneysmith RT @jessostroff: A1: Virtual assistant work was new(ish) when I started around 2009, but the economy was in the tank which helped me :) #pr… Thu Apr 14 00:08:44 +0000 2016
prodchat RT @jessostroff: A1: More and more ppl were starting their own biz and needed support outside of full-time staff. Enter… me! #prodchat Thu Apr 14 00:08:48 +0000 2016
rsidneysmith RT @jessostroff: A1: More and more ppl were starting their own biz and needed support outside of full-time staff. Enter… me! #prodchat Thu Apr 14 00:08:48 +0000 2016
jessostroff A1: I actually got my first client via Twitter (hi @jaybaer!!) even though I didn’t actually know what a VA was at first (shh) #prodchat Thu Apr 14 00:08:58 +0000 2016
rsidneysmith Q2: What can you delegate to a virtual assistant (VA)? What tasks have you successfully delegated to a VA? #prodchat https://t.co/GJ56NGuaG2 Thu Apr 14 00:09:02 +0000 2016
rsidneysmith RT @jessostroff: A1: I actually got my first client via Twitter (hi @jaybaer!!) even though I didn’t actually know what a VA was at first (… Thu Apr 14 00:09:06 +0000 2016
prodchat RT @jessostroff: A1: I actually got my first client via Twitter (hi @jaybaer!!) even though I didn’t actually know what a VA was at first (… Thu Apr 14 00:09:06 +0000 2016
rsidneysmith @jessostroff @jaybaer Big fan of Jay’s work…that’s how I got to know you existed, Jess! :) #ProdChat Thu Apr 14 00:09:25 +0000 2016
DrFrankBuck A2: Have never used a VA, although I hear more and more about the idea. #prodchat Thu Apr 14 00:10:06 +0000 2016
ChristinKardos @rsidneysmith Doing great! Keeping busy but trying to work smart, as ever. Hope you are well. Great to see you! #ProdChat Thu Apr 14 00:10:08 +0000 2016
jessostroff @rsidneysmith That @jaybaer is an amazing connector! Always finding ways to bring great ppl together. One of his best skills :) #prodchat Thu Apr 14 00:10:09 +0000 2016
2TimeLabs RT @DrFrankBuck: Looks like UNT night! Welcome. #prodchat Thu Apr 14 00:10:27 +0000 2016
2TimeLabs RT @DrFrankBuck: Frank Buck from Alabama. Retired school administrator. I write and speak on organization & time management. #prodchat Thu Apr 14 00:10:27 +0000 2016
ChristinKardos RT @jessostroff: A1: I actually got my first client via Twitter (hi @jaybaer!!) even though I didn’t actually know what a VA was at first (… Thu Apr 14 00:10:44 +0000 2016
convince THANK YOU, Twitter. :) #ProdChat https://t.co/ZWSSiBTbAD Thu Apr 14 00:11:19 +0000 2016
milhealth Everything that keeps ‘You’ from doing what your most passionate about! #VA #ProdChat https://t.co/TQOlyovROZ Thu Apr 14 00:11:21 +0000 2016
jessostroff A2: The easiest things to delegate are the easy yet repetitive tasks. #prodchat Thu Apr 14 00:11:29 +0000 2016
rsidneysmith RT @jessostroff: @rsidneysmith That @jaybaer is an amazing connector! Always finding ways to bring great ppl together. One of his best skil… Thu Apr 14 00:11:36 +0000 2016
prodchat RT @jessostroff: @rsidneysmith That @jaybaer is an amazing connector! Always finding ways to bring great ppl together. One of his best skil… Thu Apr 14 00:11:36 +0000 2016
oliviabutlerunt A2 I’ve never used a VA, but I would guess I would delegate weekly objectives and analytics #ProdChat Thu Apr 14 00:11:38 +0000 2016
jessostroff A2: The hardest things to delegate are the ones that require more trust. That’s the tough thing about being virtual. #prodchat Thu Apr 14 00:11:53 +0000 2016
captthecorners A2: I’ve never used a VA, but I can imagine that you would delegate easy tasks, or short ones. #prodchat Thu Apr 14 00:11:54 +0000 2016
rsidneysmith @ChristinKardos Yes, I’m great here…lots of changes, but all good things! :) So glad to hear you’re well! #ProdChat Thu Apr 14 00:12:04 +0000 2016
jessostroff A2: If you’re someone who manages by looking over your assistant’s shoulder, virtual won’t work for you! #prodchat Thu Apr 14 00:12:18 +0000 2016
DrFrankBuck A2: I can see the point Jess makes. Teach the task once and the VA can handle it time after time. #prodchat Thu Apr 14 00:12:31 +0000 2016
rsidneysmith @DrFrankBuck I think more and more VAs are coming into the economy so there are many opportunities. #ProdChat Thu Apr 14 00:12:32 +0000 2016
SweetsKnowsBest PR major and Senior for UNT, joining @prodchat #prodchat #untj4460 #untj4270 Thu Apr 14 00:12:36 +0000 2016
HDThomson RT @ChristinKardos: Starts in 10 minutes! #ProdChat w/ guest @jessostroff… one of my favorite people. And a productivity wizard! :) htt… Thu Apr 14 00:12:48 +0000 2016
SweetsKnowsBest RT @DrFrankBuck: Looks like UNT night! Welcome. #prodchat Thu Apr 14 00:12:49 +0000 2016
convince RT @jessostroff: A2: The hardest things to delegate are the ones that require more trust. That’s the tough thing about being virtual. #prod… Thu Apr 14 00:12:52 +0000 2016
prodchat RT @jessostroff: A2: The easiest things to delegate are the easy yet repetitive tasks. #prodchat Thu Apr 14 00:12:54 +0000 2016
rsidneysmith RT @jessostroff: A2: The easiest things to delegate are the easy yet repetitive tasks. #prodchat Thu Apr 14 00:12:54 +0000 2016
rsidneysmith RT @jessostroff: A2: The hardest things to delegate are the ones that require more trust. That’s the tough thing about being virtual. #prod… Thu Apr 14 00:12:59 +0000 2016
prodchat RT @jessostroff: A2: The hardest things to delegate are the ones that require more trust. That’s the tough thing about being virtual. #prod… Thu Apr 14 00:12:59 +0000 2016
ChristinKardos RT @jessostroff: A2: The hardest things to delegate are the ones that require more trust. That’s the tough thing about being virtual. #prod… Thu Apr 14 00:12:59 +0000 2016
jessostroff @DrFrankBuck Exactly. Takes some time investment to train and build up trust, but once you have it it’s invaluable. #prodchat Thu Apr 14 00:13:00 +0000 2016
rsidneysmith Q3: What are important factors to take into account when managing a virtual assistant relationship? #prodchat https://t.co/CH1ymn1N83 Thu Apr 14 00:13:04 +0000 2016
caplady1225 A2 I’ve never used VA was considering them 4 small things lk setting appts but i need more use cases b4 investing in the service #prodchat Thu Apr 14 00:13:05 +0000 2016
rsidneysmith @oliviabutlerunt I’m curious what analytics do you mean? I love numbers! Haha #ProdChat Thu Apr 14 00:13:31 +0000 2016
jessostroff A2: The best #virtualassistant takes work that you’re too busy for/not great at off your plate so you can focus on bigger things. #prodchat Thu Apr 14 00:13:45 +0000 2016
caplady1225 Can you name some examples? #Prodchat https://t.co/3o9dXNMHL5 Thu Apr 14 00:13:46 +0000 2016
rsidneysmith @jessostroff That’s so true. You need to be able to delegate and let go! #ProdChat Thu Apr 14 00:13:56 +0000 2016
rsidneysmith RT @jessostroff: A2: If you’re someone who manages by looking over your assistant’s shoulder, virtual won’t work for you! #prodchat Thu Apr 14 00:14:01 +0000 2016
prodchat RT @jessostroff: A2: If you’re someone who manages by looking over your assistant’s shoulder, virtual won’t work for you! #prodchat Thu Apr 14 00:14:01 +0000 2016
ChristinKardos RT @rsidneysmith: Q3: What are important factors to take into account when managing a virtual assistant relationship? #prodchat https://t.c… Thu Apr 14 00:14:01 +0000 2016
Kassandra_Lewis A2: Although I have never used a VA, I would assume you could assign them weekly goals and guidelines for how to accomplish them. #ProdChat Thu Apr 14 00:14:01 +0000 2016
convince RT @jessostroff: A2: If you’re someone who manages by looking over your assistant’s shoulder, virtual won’t work for you! #prodchat Thu Apr 14 00:14:19 +0000 2016
rsidneysmith @SweetsKnowsBest Welcome, Samoya! Enjoy the #ProdChat! Thu Apr 14 00:14:22 +0000 2016
milhealth RT @jessostroff: A2: If you’re someone who manages by looking over your assistant’s shoulder, virtual won’t work for you! #prodchat Thu Apr 14 00:14:29 +0000 2016
prodchat RT @jessostroff: A2: The best #virtualassistant takes work that you’re too busy for/not great at off your plate so you can focus on bigger… Thu Apr 14 00:14:48 +0000 2016
rsidneysmith RT @jessostroff: A2: The best #virtualassistant takes work that you’re too busy for/not great at off your plate so you can focus on bigger… Thu Apr 14 00:14:48 +0000 2016
curious4all RT @jessostroff: A2: The hardest things to delegate are the ones that require more trust. That’s the tough thing about being virtual. #prod… Thu Apr 14 00:14:49 +0000 2016
DrFrankBuck @jessostroff You may be addressing this later, but how many clients do you work for at any one time? #prodchat Thu Apr 14 00:14:53 +0000 2016
captthecorners A3: You would take into account scheduling, as well as using a social media platform for communications that is easy to use. #prodchat Thu Apr 14 00:15:07 +0000 2016
jessostroff A2: Easy examples: scheduling pre-written tweets, pulling weekly Google Analytics reports, booking recurring meetings, research. #prodchat Thu Apr 14 00:15:08 +0000 2016
oliviabutlerunt A3 An important factor would be giving them space to do what they do #ProdChat Thu Apr 14 00:15:13 +0000 2016
prodchat RT @caplady1225: Can you name some examples? #Prodchat https://t.co/3o9dXNMHL5 Thu Apr 14 00:15:26 +0000 2016
rsidneysmith RT @caplady1225: Can you name some examples? #Prodchat https://t.co/3o9dXNMHL5 Thu Apr 14 00:15:26 +0000 2016
rsidneysmith RT @jessostroff: A2: Easy examples: scheduling pre-written tweets, pulling weekly Google Analytics reports, booking recurring meetings, res… Thu Apr 14 00:15:46 +0000 2016
prodchat RT @jessostroff: A2: Easy examples: scheduling pre-written tweets, pulling weekly Google Analytics reports, booking recurring meetings, res… Thu Apr 14 00:15:46 +0000 2016
Bsafestrategies RT @rsidneysmith: Q3: What are important factors to take into account when managing a virtual assistant relationship? #prodchat https://t.c… Thu Apr 14 00:15:52 +0000 2016
oliviabutlerunt @rsidneysmith I would say analytics such as page views, retweets, favorites, etc… Simple ones to make sure objectives are met! #ProdChat Thu Apr 14 00:16:13 +0000 2016
Kassandra_Lewis Q3: When managing a VA relationship it is important to keep the line of communication open and to be available to each other. #ProdChat Thu Apr 14 00:16:17 +0000 2016
jessostroff A2: Harder examples: booking flights, writing copy, sending invoices, balancing the budget, managing all social profiles #prodchat Thu Apr 14 00:16:20 +0000 2016
prodchat RT @jessostroff: A2: Harder examples: booking flights, writing copy, sending invoices, balancing the budget, managing all social profiles #… Thu Apr 14 00:16:31 +0000 2016
rsidneysmith RT @jessostroff: A2: Harder examples: booking flights, writing copy, sending invoices, balancing the budget, managing all social profiles #… Thu Apr 14 00:16:31 +0000 2016
caplady1225 A3 if i did use a VA i think having a SOP or equv to backup expectations would be necessary & reduces the ‘micro-managing’ factor #prodchat Thu Apr 14 00:16:45 +0000 2016
rsidneysmith @Kassandra_Lewis Communication is so important! Relationships thrive or die from good communication with VAs! #ProdChat Thu Apr 14 00:16:57 +0000 2016
jessostroff A3: Always check references and always do a test assignment. Don’t wing it. It’s an important relationship even if it’s P/T #prodchat Thu Apr 14 00:17:00 +0000 2016
prodchat RT @jessostroff: A3: Always check references and always do a test assignment. Don’t wing it. It’s an important relationship even if it’s P/… Thu Apr 14 00:17:14 +0000 2016
rsidneysmith RT @jessostroff: A3: Always check references and always do a test assignment. Don’t wing it. It’s an important relationship even if it’s P/… Thu Apr 14 00:17:14 +0000 2016
jessostroff A3: Schedule a recurring weekly meeting even if you think you don’t need it. Regular face time (or phone time) is SO important! #prodchat Thu Apr 14 00:17:39 +0000 2016
SweetsKnowsBest Q2. I’ve never used a VA. I would assume you would delegate weekly tasks, just as you would any other assistant #prodchat Thu Apr 14 00:18:02 +0000 2016
caplady1225 [email protected] hmmm automated’ish research sounds enticing. I can see that being useful in my future #prodchat Thu Apr 14 00:18:20 +0000 2016
jessostroff @SweetsKnowsBest Yep! If it can be done on a computer, it can be done by a #VA. VAs can’t get you coffee unfortunately :) #prodchat Thu Apr 14 00:18:45 +0000 2016
DrFrankBuck RT @jessostroff: @SweetsKnowsBest Yep! If it can be done on a computer, it can be done by a #VA. VAs can’t get you coffee unfortunately :)… Thu Apr 14 00:19:02 +0000 2016
SweetsKnowsBest Q3: I think you should consider how effectively you are communicating with your VA #prodchat Thu Apr 14 00:19:05 +0000 2016
ChristinKardos RT @jessostroff: A3: Schedule a recurring weekly meeting even if you think you don’t need it. Regular face time (or phone time) is SO impor… Thu Apr 14 00:19:08 +0000 2016
jessostroff @caplady1225 Yes, any sort of daily, weekly, or monthly tasks add up in time for a manager/executive/biz owner. Great to delegate. #prodchat Thu Apr 14 00:19:20 +0000 2016
milhealth new websites, website maintenance, cloud file set-up/organization. #tech teaching #ProdChat https://t.co/Nw0wGMIarr Thu Apr 14 00:19:33 +0000 2016
Kassandra_Lewis @rsidneysmith Especially using VAs for social media purposes, you would need to be aware of their voice within your platforms! #ProdChat Thu Apr 14 00:19:53 +0000 2016
jessostroff A3: Agree & go with your gut. If you don’t trust the person you won’t delegate or develop the relationship #prodchat https://t.co/NuK0kWTrV7 Thu Apr 14 00:20:06 +0000 2016
rsidneysmith Q4: @jessostroff: How do you facilitate or solicit feedback from your clients? #prodchat https://t.co/Xk4GPmfehk Thu Apr 14 00:20:13 +0000 2016
Kassandra_Lewis @ChristinKardos I definitely agree with you on this, it keeps both parties accountable and productive! #ProdChat Thu Apr 14 00:20:42 +0000 2016
SweetsKnowsBest Q3. You may not always communicate your message as clearly as you think. #prodchat Thu Apr 14 00:20:57 +0000 2016
jessostroff A4: Great q! @dontpanicmgmt has 1-month and 3-month surveys that we send to clients. We also do weekly calls & reports. #prodchat Thu Apr 14 00:21:02 +0000 2016
rsidneysmith Q5: How do you think you should provide feedback and corrections to your VA? #prodchat https://t.co/onRfjzpoIa Thu Apr 14 00:21:08 +0000 2016
jessostroff A4: Generally, ongoing and consistent communication is paramount for us so there are no surprises. #prodchat Thu Apr 14 00:21:24 +0000 2016
caplady1225 RT @milhealth: new websites, website maintenance, cloud file set-up/organization. #tech teaching #ProdChat https://t.co/Nw0wGMIarr Thu Apr 14 00:21:30 +0000 2016
prodchat RT @jessostroff: A3: Agree & go with your gut. If you don’t trust the person you won’t delegate or develop the relationship #prodchat https… Thu Apr 14 00:21:37 +0000 2016
rsidneysmith RT @jessostroff: A3: Agree & go with your gut. If you don’t trust the person you won’t delegate or develop the relationship #prodchat https… Thu Apr 14 00:21:37 +0000 2016
SweetsKnowsBest RT @jessostroff: A3: Agree & go with your gut. If you don’t trust the person you won’t delegate or develop the relationship #prodchat https… Thu Apr 14 00:21:40 +0000 2016
jessostroff A4: And we usually have a 3-month minimum commitment, so evaluating after 1 and 3 months helps figure out if it’s a good fit. #prodchat Thu Apr 14 00:21:55 +0000 2016
SweetsKnowsBest RT @jessostroff: @SweetsKnowsBest Yep! If it can be done on a computer, it can be done by a #VA. VAs can’t get you coffee unfortunately :)… Thu Apr 14 00:21:56 +0000 2016
rsidneysmith RT @jessostroff: @SweetsKnowsBest Yep! If it can be done on a computer, it can be done by a #VA. VAs can’t get you coffee unfortunately :)… Thu Apr 14 00:21:58 +0000 2016
prodchat RT @jessostroff: @SweetsKnowsBest Yep! If it can be done on a computer, it can be done by a #VA. VAs can’t get you coffee unfortunately :)… Thu Apr 14 00:21:59 +0000 2016
SweetsKnowsBest RT @rsidneysmith: @SweetsKnowsBest Welcome, Samoya! Enjoy the #ProdChat! Thu Apr 14 00:22:00 +0000 2016
DrFrankBuck A5: Just as with anyone, be as clear as possible and address problems while they are small. #prodchat Thu Apr 14 00:22:03 +0000 2016
prodchat RT @jessostroff: A4: And we usually have a 3-month minimum commitment, so evaluating after 1 and 3 months helps figure out if it’s a good f… Thu Apr 14 00:22:31 +0000 2016
rsidneysmith RT @jessostroff: A4: And we usually have a 3-month minimum commitment, so evaluating after 1 and 3 months helps figure out if it’s a good f… Thu Apr 14 00:22:31 +0000 2016
rsidneysmith RT @jessostroff: A4: And we usually have a 3-month minimum commitment, so evaluating after 1 and 3 months helps figure out if it’s a good f… Thu Apr 14 00:22:31 +0000 2016
jessostroff A4: Honestly, fit is everything. And you can’t force it. So you just have to pay attention and voice concerns ASAP. #prodchat Thu Apr 14 00:22:32 +0000 2016
jessostroff A5: Agree! And don’t sit on negative feedback. Give consistent and ongoing feedback forever. #prodchat https://t.co/qUofXMIiKH Thu Apr 14 00:23:01 +0000 2016
ChristinKardos RT @jessostroff: A5: Agree! And don’t sit on negative feedback. Give consistent and ongoing feedback forever. #prodchat https://t.co/qUofXM… Thu Apr 14 00:23:32 +0000 2016
rsidneysmith A5: I like touchpoints (emails or meetings) that are built around status updates and that’s when to correct/give feedback.#ProdChat Thu Apr 14 00:23:50 +0000 2016
oliviabutlerunt A5 Provide it in a timely manner, organized, easily understandable, and with priorities emphasized #ProdChat Thu Apr 14 00:23:52 +0000 2016
greatergoodgeek Learning about Virtual Assistants today on #ProdChat – right now!
#productivity https://t.co/UTHtr3pk41
Thu Apr 14 00:23:52 +0000 2016
captthecorners A4: Keep everything organized, and always listen and reply to your clients/audience. #prodchat Thu Apr 14 00:24:04 +0000 2016
SweetsKnowsBest @Kassandra_Lewis Very true. Lack of communication decreases the proficiency of the work that’s being done. #prodchat Thu Apr 14 00:24:17 +0000 2016
rsidneysmith A5: It has to be framed positively, so that both parties understand this is supposed to be productive, not emotional venting. #ProdChat Thu Apr 14 00:24:23 +0000 2016
Kassandra_Lewis A5: Clearly explain what is expected from your VA and quickly/politely address any issues that arise while they are first learning #ProdChat Thu Apr 14 00:24:25 +0000 2016
jessostroff @rsidneysmith That’s why I think weekly or at least recurring meetings are important. Then there’s always a floor for discussion. #prodchat Thu Apr 14 00:24:54 +0000 2016
rsidneysmith A5: Also, recognize that your VA is not you…you may no intimately how to do what you want, but that doesn’t mean your VA does! #ProdChat Thu Apr 14 00:25:00 +0000 2016
rsidneysmith @jessostroff Absolutely agreed! #ProdChat Thu Apr 14 00:25:15 +0000 2016
jessostroff A THOUSAND TIMES YES! VAs cannot read your mind. At least not at first :D #prodchat https://t.co/Pp3macE79t Thu Apr 14 00:25:23 +0000 2016
prodchat RT @jessostroff: @rsidneysmith That’s why I think weekly or at least recurring meetings are important. Then there’s always a floor for disc… Thu Apr 14 00:25:25 +0000 2016
rsidneysmith RT @jessostroff: @rsidneysmith That’s why I think weekly or at least recurring meetings are important. Then there’s always a floor for disc… Thu Apr 14 00:25:25 +0000 2016
SweetsKnowsBest Communication should be constant when you’re working with someone virtually. A small problem can be avoided with one call. #prodchat Thu Apr 14 00:25:28 +0000 2016
captthecorners A5: Try not to micromanage too much. Make suggestions to answer their problems, but make sure you’re looking at their POV. #prodchat Thu Apr 14 00:25:28 +0000 2016
oliviabutlerunt RT @rsidneysmith: A5: Also, recognize that your VA is not you…you may no intimately how to do what you want, but that doesn’t mean your V… Thu Apr 14 00:25:58 +0000 2016
jessostroff A5: Never assume your VA knows what you want. Over communicate. Be explicit. Take time to review work to give effective feedback. #prodchat Thu Apr 14 00:26:40 +0000 2016
rsidneysmith A5: Make sure that you give your VA all the information needed. Sometimes you know something critical your VA doesn’t. #ProdChat Thu Apr 14 00:26:44 +0000 2016
convince RT @jessostroff: A THOUSAND TIMES YES! VAs cannot read your mind. At least not at first :D #prodchat https://t.co/Pp3macE79t Thu Apr 14 00:26:47 +0000 2016
ChristinKardos RT @rsidneysmith: A5: It has to be framed positively, so that both parties understand this is supposed to be productive, not emotional vent… Thu Apr 14 00:27:07 +0000 2016
Kassandra_Lewis @SweetsKnowsBest Absolutely! So much can be accomplished if you are consistently on the same page with one another. #ProdChat Thu Apr 14 00:27:10 +0000 2016
rsidneysmith A5: Also, feedback *both ways* is important. How well are you delegating, communicating, etc.? #ProdChat Thu Apr 14 00:27:12 +0000 2016
ChristinKardos RT @greatergoodgeek: Learning about Virtual Assistants today on #ProdChat – right now!
#productivity https://t.co/UTHtr3pk41
Thu Apr 14 00:27:13 +0000 2016
ChristinKardos RT @jessostroff: A4: Honestly, fit is everything. And you can’t force it. So you just have to pay attention and voice concerns ASAP. #prodc… Thu Apr 14 00:27:17 +0000 2016
milhealth @rsidneysmith @jessostroff Imp. to set up fair payment structure that protects both parties. Never failed for me for past 8 yrs #ProdChat Thu Apr 14 00:27:17 +0000 2016
SweetsKnowsBest Q5. They should be over the phone, or video chat. It’s hard to understand a tone via writing. #prodchat Thu Apr 14 00:27:37 +0000 2016
prodchat RT @jessostroff: A5: Never assume your VA knows what you want. Over communicate. Be explicit. Take time to review work to give effective fe… Thu Apr 14 00:27:45 +0000 2016
rsidneysmith RT @jessostroff: A5: Never assume your VA knows what you want. Over communicate. Be explicit. Take time to review work to give effective fe… Thu Apr 14 00:27:45 +0000 2016
SweetsKnowsBest RT @Kassandra_Lewis: @SweetsKnowsBest Absolutely! So much can be accomplished if you are consistently on the same page with one another. #P… Thu Apr 14 00:28:01 +0000 2016
rsidneysmith @SweetsKnowsBest Yes, definitely the right communication for the right feedback is important. #ProdChat Thu Apr 14 00:28:18 +0000 2016
jessostroff A5: Don’t rely on writing for feedback, especially if it’s negative. Can cause resentment and frustration. #prodchat https://t.co/3NKPsihfCh Thu Apr 14 00:28:37 +0000 2016
SweetsKnowsBest Q5. Other feedback forms that ask specific questions about the task would also suffice #ProdChat Thu Apr 14 00:28:41 +0000 2016
prodchat RT @jessostroff: A5: Don’t rely on writing for feedback, especially if it’s negative. Can cause resentment and frustration. #prodchat https… Thu Apr 14 00:28:47 +0000 2016
rsidneysmith RT @jessostroff: A5: Don’t rely on writing for feedback, especially if it’s negative. Can cause resentment and frustration. #prodchat https… Thu Apr 14 00:28:47 +0000 2016
milhealth Important to establish boundaries re: communication. You want to be available but not necessarily 24/7 #ProdChat https://t.co/KFAQ1jqO9D Thu Apr 14 00:28:50 +0000 2016
rsidneysmith Q6: @jessostroff: How many (types of) VAs do your clients typically have? #prodchat https://t.co/CvdiqUfQVh Thu Apr 14 00:29:03 +0000 2016
caplady1225 reading & nodding my head at tonight’s #prodchat not well versed using virtual assistants but plenty of quality guidance being given Thu Apr 14 00:29:22 +0000 2016
jessostroff A5: For us, the combination of weekly phone meetings and the written feedback form work bc it provides 2 avenues for ideas. #prodchat Thu Apr 14 00:29:23 +0000 2016
SweetsKnowsBest RT @rsidneysmith: @SweetsKnowsBest Yes, definitely the right communication for the right feedback is important. #ProdChat Thu Apr 14 00:29:54 +0000 2016
convince RT @jessostroff: A5: Never assume your VA knows what you want. Over communicate. Be explicit. Take time to review work to give effective fe… Thu Apr 14 00:29:57 +0000 2016
jessostroff A6: Most clients like to have an admin VA and a content VA. That’s why we provide both :) #prodchat Thu Apr 14 00:30:00 +0000 2016
prodchat RT @jessostroff: A6: Most clients like to have an admin VA and a content VA. That’s why we provide both :) #prodchat Thu Apr 14 00:30:12 +0000 2016
rsidneysmith RT @jessostroff: A6: Most clients like to have an admin VA and a content VA. That’s why we provide both :) #prodchat Thu Apr 14 00:30:12 +0000 2016
milhealth RT @rsidneysmith: Q6: @jessostroff: How many (types of) VAs do your clients typically have? #prodchat https://t.co/CvdiqUfQVh Thu Apr 14 00:30:13 +0000 2016
SweetsKnowsBest RT @jessostroff: A5: Don’t rely on writing for feedback, especially if it’s negative. Can cause resentment and frustration. #prodchat https… Thu Apr 14 00:30:19 +0000 2016
ChristinKardos RT @jessostroff: A5: For us, the combination of weekly phone meetings and the written feedback form work bc it provides 2 avenues for ideas… Thu Apr 14 00:30:29 +0000 2016
jessostroff A6: Some only need one or the other, but seems like every biz owner needs both organization help and marketing help. #prodchat Thu Apr 14 00:30:33 +0000 2016
rsidneysmith Q7: Everyone: How many (types of) VAs do you think you need? want? #prodchat https://t.co/CZapv66PDj Thu Apr 14 00:30:37 +0000 2016
captthecorners A6: It depends on the type of business, but I believe it is usually 2-3. #prodchat Thu Apr 14 00:30:47 +0000 2016
ChristinKardos RT @rsidneysmith: Q6: @jessostroff: How many (types of) VAs do your clients typically have? #prodchat https://t.co/CvdiqUfQVh Thu Apr 14 00:30:53 +0000 2016
prodbookgrp Did you miss our last #productivity book club discussion? Catch up here: https://t.co/RzMPV7N1Ys #prodchat https://t.co/9rQ3jXOdfR Thu Apr 14 00:31:04 +0000 2016
rsidneysmith A6: I see generally four types of VAs: managers, admin, cust. service, and content producers. #ProdChat Thu Apr 14 00:31:26 +0000 2016
prodchat RT @jessostroff: A6: Some only need one or the other, but seems like every biz owner needs both organization help and marketing help. #prod… Thu Apr 14 00:31:38 +0000 2016
rsidneysmith RT @jessostroff: A6: Some only need one or the other, but seems like every biz owner needs both organization help and marketing help. #prod… Thu Apr 14 00:31:38 +0000 2016
jessostroff A7: If you can find one of those jack-of-all-trades ppl it’s possible he/she can meet all your needs as one VA. #prodchat Thu Apr 14 00:31:41 +0000 2016
jessostroff A7: But I find more and more that these jacks/jills are hard to find. Better to find specialists who can focus on a few tasks. #prodchat Thu Apr 14 00:32:16 +0000 2016
SweetsKnowsBest Q7. I would think as many as needed to get the job done. But too many can cause confusion if not organized. #prodchat Thu Apr 14 00:32:21 +0000 2016
DrFrankBuck A7: @rsidneysmith I could certainly see a VA handling some of the routine social media (tweeting about blog posts), picture quotes #prodchat Thu Apr 14 00:32:29 +0000 2016
captthecorners A7: Probably 2-4 VA’s for different social media platforms and content production, depending on how qualified they are. #prodchat Thu Apr 14 00:32:41 +0000 2016
convince RT @jessostroff: A7: If you can find one of those jack-of-all-trades ppl it’s possible he/she can meet all your needs as one VA. #prodchat Thu Apr 14 00:32:46 +0000 2016
convince RT @rsidneysmith: A6: I see generally four types of VAs: managers, admin, cust. service, and content producers. #ProdChat Thu Apr 14 00:32:50 +0000 2016
rsidneysmith A7: I need more technically proficient VAs…ones with digital media skills. #ProdChat Thu Apr 14 00:32:52 +0000 2016
convince RT @jessostroff: A7: But I find more and more that these jacks/jills are hard to find. Better to find specialists who can focus on a few ta… Thu Apr 14 00:33:10 +0000 2016
oliviabutlerunt A7 It depends on the work, I would say maybe 1 or 2. If there’s too many people it can lead to confusion and mix ups #ProdChat Thu Apr 14 00:33:13 +0000 2016
rsidneysmith @SweetsKnowsBest Yeah, that’s when someone to manage them is really important (you or another VA). #ProdChat Thu Apr 14 00:33:15 +0000 2016
jessostroff A7: Yes, most savvy business owners these days do. I don’t hire ppl who aren’t tech-efficient :) #prodchat https://t.co/0GBdCWZUSf Thu Apr 14 00:33:27 +0000 2016
SweetsKnowsBest RT @rsidneysmith: @SweetsKnowsBest Yeah, that’s when someone to manage them is really important (you or another VA). #ProdChat Thu Apr 14 00:33:29 +0000 2016
ChristinKardos RT @rsidneysmith: A7: I need more technically proficient VAs…ones with digital media skills. #ProdChat Thu Apr 14 00:33:29 +0000 2016
ChristinKardos RT @jessostroff: A7: If you can find one of those jack-of-all-trades ppl it’s possible he/she can meet all your needs as one VA. #prodchat Thu Apr 14 00:33:33 +0000 2016
Kassandra_Lewis A7: A business owner/entrepreneur could start with one to manage social media/various accounts and add on as their workload grows! #ProdChat Thu Apr 14 00:33:49 +0000 2016
jessostroff @oliviabutlerunt I agree with you! If you do have more than 1 or 2 you need a manager to manage them! #prodchat Thu Apr 14 00:33:56 +0000 2016
DrFrankBuck A7: This goes hand-in-hand with last week’s topic (repeating tasks). The more we can identify, the more potential to use VA #prodchat Thu Apr 14 00:34:09 +0000 2016
TonysTyping RT @jessostroff: A7: If you can find one of those jack-of-all-trades ppl it’s possible he/she can meet all your needs as one VA. #prodchat Thu Apr 14 00:34:16 +0000 2016
rsidneysmith @jessostroff That makes total sense. I remember in the early days of my business, finding a VA who knew WordPress was tough. #ProdChat Thu Apr 14 00:34:29 +0000 2016
rsidneysmith @DrFrankBuck That’s quite true, Frank! We typically need to track what we are doing first before we can hand it off. #ProdChat Thu Apr 14 00:35:00 +0000 2016
DrFrankBuck @rsidneysmith Finding ANYBODY who really knows WordPress is tough! #prodchat Thu Apr 14 00:35:07 +0000 2016
lisabriercliffe RT @rsidneysmith: A7: I need more technically proficient VAs…ones with digital media skills. #ProdChat Thu Apr 14 00:35:08 +0000 2016
jessostroff A7: Absolutely! Again, it takes some work and time on your part to identify what you need help with first. #prodchat https://t.co/d6YAv7NvlN Thu Apr 14 00:35:09 +0000 2016
lisabriercliffe RT @jessostroff: A7: If you can find one of those jack-of-all-trades ppl it’s possible he/she can meet all your needs as one VA. #prodchat Thu Apr 14 00:35:09 +0000 2016
oliviabutlerunt @jessostroff Exactly! #ProdChat Thu Apr 14 00:35:10 +0000 2016
rsidneysmith @SweetsKnowsBest And, it helps if the person finding a VA is also organized, but we all know that’s not always true! Ha! #ProdChat Thu Apr 14 00:35:30 +0000 2016
jessostroff @DrFrankBuck @rsidneysmith And who doesn’t charge an arm and a leg for it! #prodchat Thu Apr 14 00:35:47 +0000 2016
rsidneysmith Q8: @jessostroff: What tools do you use for projects, tasks, and communications with your clients? #prodchat https://t.co/phFRqfoQsW Thu Apr 14 00:36:02 +0000 2016
jessostroff RT @rsidneysmith: Q8: @jessostroff: What tools do you use for projects, tasks, and communications with your clients? #prodchat https://t.co… Thu Apr 14 00:36:27 +0000 2016
DrFrankBuck @jessostroff Always the elephant in the room. BTW, can you give us an idea about cost? #prodchat Thu Apr 14 00:36:32 +0000 2016
jessostroff A8: We have started using @Samepageio for internal project management and LOVE it. #prodchat Thu Apr 14 00:36:52 +0000 2016
rsidneysmith Q9: What tools are good for working with VAs? #prodchat https://t.co/OOXz0rccoP Thu Apr 14 00:37:03 +0000 2016
jessostroff A8: We also use @sococo for internal communication among our team. It’s so cool, it’s like a virtual office! #prodchat Thu Apr 14 00:37:14 +0000 2016
prodchat RT @jessostroff: A8: We also use @sococo for internal communication among our team. It’s so cool, it’s like a virtual office! #prodchat Thu Apr 14 00:37:44 +0000 2016
rsidneysmith RT @jessostroff: A8: We also use @sococo for internal communication among our team. It’s so cool, it’s like a virtual office! #prodchat Thu Apr 14 00:37:44 +0000 2016
SweetsKnowsBest Q8. I love working with Google Docs, spreadsheets in general. #ProdChat Thu Apr 14 00:37:48 +0000 2016
rsidneysmith RT @jessostroff: A8: We have started using @Samepageio for internal project management and LOVE it. #prodchat Thu Apr 14 00:37:56 +0000 2016
prodchat RT @jessostroff: A8: We have started using @Samepageio for internal project management and LOVE it. #prodchat Thu Apr 14 00:37:56 +0000 2016
SweetsKnowsBest RT @oliviabutlerunt: A7 It depends on the work, I would say maybe 1 or 2. If there’s too many people it can lead to confusion and mix ups #… Thu Apr 14 00:38:01 +0000 2016
SweetsKnowsBest RT @jessostroff: A7: If you can find one of those jack-of-all-trades ppl it’s possible he/she can meet all your needs as one VA. #prodchat Thu Apr 14 00:38:06 +0000 2016
jessostroff A8: We use Google Drive for file storage, and then we can link documents to their proper organizational place in @Samepageio. #prodchat Thu Apr 14 00:38:09 +0000 2016
rsidneysmith RT @SweetsKnowsBest: Q8. I love working with Google Docs, spreadsheets in general. #ProdChat Thu Apr 14 00:38:15 +0000 2016
prodchat RT @jessostroff: A8: We use Google Drive for file storage, and then we can link documents to their proper organizational place in @Samepage… Thu Apr 14 00:38:19 +0000 2016
rsidneysmith RT @jessostroff: A8: We use Google Drive for file storage, and then we can link documents to their proper organizational place in @Samepage… Thu Apr 14 00:38:19 +0000 2016
captthecorners A8: Google docs and spreadsheets seem to work the best for online communication strategies. #prodchat Thu Apr 14 00:38:44 +0000 2016
rsidneysmith A8: I’m definitely a fan of using @asana @trello and @rememberthemilk depending on the VA (business v. personal). #ProdChat Thu Apr 14 00:38:49 +0000 2016
jessostroff A8: We keep @Samepageio pages for everything: staff, operations, current and prospective clients, marketing, etc. #prodchat Thu Apr 14 00:38:50 +0000 2016
jessostroff A8: Otherwise, we use whatever the client wants to use. @trello @basecamp @teamwork are common project management tools #prodchat Thu Apr 14 00:39:22 +0000 2016
rsidneysmith A8: We recommend @Grasshopper or other communications to handle phone systems. #ProdChat Thu Apr 14 00:39:44 +0000 2016
DrFrankBuck A8: Will have to explore @Sampageio . Sound like the “hub.” #prodchat Thu Apr 14 00:39:50 +0000 2016
prodchat RT @jessostroff: A8: Otherwise, we use whatever the client wants to use. @trello @basecamp @teamwork are common project management tools #p… Thu Apr 14 00:39:51 +0000 2016
rsidneysmith RT @jessostroff: A8: Otherwise, we use whatever the client wants to use. @trello @basecamp @teamwork are common project management tools #p… Thu Apr 14 00:39:51 +0000 2016
SweetsKnowsBest ASANA is great also. You can delegate tasks to everyone on the team & see when they’ve been completed. #prodchat Thu Apr 14 00:40:01 +0000 2016
oliviabutlerunt A9 The Google Drive is a great place to work with others online. And video chat with share screen is important! #ProdChat Thu Apr 14 00:40:17 +0000 2016
oliviabutlerunt RT @jessostroff: A8: We use Google Drive for file storage, and then we can link documents to their proper organizational place in @Samepage… Thu Apr 14 00:40:24 +0000 2016
jessostroff A8: We also send weekly written reports via email to clients in addition to weekly phone calls which helps keep everyone aligned. #prodchat Thu Apr 14 00:40:26 +0000 2016
rsidneysmith A8: Not many people know about this, but @wiggio can be really useful for virtual collaboration! #ProdChat Thu Apr 14 00:40:31 +0000 2016
SweetsKnowsBest RT @rsidneysmith: A8: I’m definitely a fan of using @asana @trello and @rememberthemilk depending on the VA (business v. personal). #ProdCh… Thu Apr 14 00:40:54 +0000 2016
jessostroff @rsidneysmith @wiggio Ooh never heard of that will check it out! #prodchat Thu Apr 14 00:40:57 +0000 2016
rsidneysmith A8: Google Hangouts for video huddle meetings are great…desktop/mobile. #ProdChat Thu Apr 14 00:41:13 +0000 2016
jessostroff @DrFrankBuck Exactly! We needed literally one “page” to find everything and @Sampageio is it. #prodchat Thu Apr 14 00:41:15 +0000 2016
Kassandra_Lewis A9: Google Drive is extremely useful when multiple users are involved and allows you to view who has made which edit. #ProdChat Thu Apr 14 00:41:28 +0000 2016
caplady1225 A9 apps w native ability to share tasks would be a start, google suite for live collaboration; tools supporting multiple authors #prodchat Thu Apr 14 00:41:28 +0000 2016
jessostroff @DrFrankBuck A good VA is generally anywhere between $20 and $60 per hour depending on the tasks you need. #prodchat Thu Apr 14 00:41:42 +0000 2016
SweetsKnowsBest RT @oliviabutlerunt: A9 The Google Drive is a great place to work with others online. And video chat with share screen is important! #ProdC… Thu Apr 14 00:41:42 +0000 2016
captthecorners A9: Email, video chat, and phone calls work the best. Written instruction can sometimes be confusing, so voice is very important. #prodchat Thu Apr 14 00:41:56 +0000 2016
prodchat RT @jessostroff: @DrFrankBuck A good VA is generally anywhere between $20 and $60 per hour depending on the tasks you need. #prodchat Thu Apr 14 00:41:58 +0000 2016
rsidneysmith RT @jessostroff: @DrFrankBuck A good VA is generally anywhere between $20 and $60 per hour depending on the tasks you need. #prodchat Thu Apr 14 00:41:58 +0000 2016
Kassandra_Lewis @jessostroff Keeping it traditional is always the way to go! #ProdChat Thu Apr 14 00:42:15 +0000 2016
rsidneysmith A8: I know several companies that use the Microsoft suite of virtual tools: Office 365, OneDrive, Skype. #ProdChat Thu Apr 14 00:42:33 +0000 2016
jessostroff @Kassandra_Lewis Honestly, sometimes it’s the simplest things that make the biggest impact! Especially bc our clients are so busy. #prodchat Thu Apr 14 00:42:41 +0000 2016
rsidneysmith A8: And, you can always use @SlackHQ @HipChat or other chat-based tools for collaborating. #ProdChat Thu Apr 14 00:43:31 +0000 2016
jessostroff A8: Yes, Slack and Hipchat are great, but @sococo fills that chat need for us at @dontpanicmgmt. #prodchat Thu Apr 14 00:43:58 +0000 2016
prodchat RT @jessostroff: A8: Yes, Slack and Hipchat are great, but @sococo fills that chat need for us at @dontpanicmgmt. #prodchat Thu Apr 14 00:44:09 +0000 2016
rsidneysmith RT @jessostroff: A8: Yes, Slack and Hipchat are great, but @sococo fills that chat need for us at @dontpanicmgmt. #prodchat Thu Apr 14 00:44:09 +0000 2016
SweetsKnowsBest RT @captthecorners: A9: Email, video chat, and phone calls work the best. Written instruction can sometimes be confusing, so voice is very… Thu Apr 14 00:44:12 +0000 2016
jessostroff A8: @Samepageio also has a chat feature and has “teams” similar to Slack. #prodchat Thu Apr 14 00:44:17 +0000 2016
SweetsKnowsBest RT @jessostroff: @Kassandra_Lewis Honestly, sometimes it’s the simplest things that make the biggest impact! Especially bc our clients are… Thu Apr 14 00:44:24 +0000 2016
MrJeffHenderson RT @jessostroff: A8: We also use @sococo for internal communication among our team. It’s so cool, it’s like a virtual office! #prodchat Thu Apr 14 00:44:24 +0000 2016
rsidneysmith @jessostroff Awesome. I’ll have to check out @sococo so-soon-o! Haha. #ProdChat Thu Apr 14 00:44:33 +0000 2016
jessostroff That made me LOL! cc @SococoMandy @BeccaVaclavik #prodchat https://t.co/mkYGuRPLGy Thu Apr 14 00:44:56 +0000 2016
rsidneysmith A8: Since we’re on Google for Work, we use Hangouts for chat. Built into email interface. Super easy. #ProdChat Thu Apr 14 00:45:18 +0000 2016
prodbookgrp Join us for the next #productivity book club’s live discussion! https://t.co/n14akGjZH4 #prodchat https://t.co/px3D9BbDcC Thu Apr 14 00:45:26 +0000 2016
rsidneysmith @jennbizzle That’s hilarious, Jenn! LOL #ProdChat Thu Apr 14 00:45:44 +0000 2016
rsidneysmith Q10: What can be the downsides of Virtual Assistants? What are some pitfalls? #prodchat https://t.co/cFE0fPgvqN Thu Apr 14 00:46:06 +0000 2016
jessostroff @rsidneysmith @jennbizzle Ahahaha you are the manager of everyone around you, Jenn… it’s scary!! #prodchat Thu Apr 14 00:46:16 +0000 2016
jessostroff A10: Big downside: Not being able to collaborate IRL or read someone’s mood can make building trust take longer. #prodchat Thu Apr 14 00:47:18 +0000 2016
DrFrankBuck A10: I would image security would be an ongoing challenge, especially if things turned sour. #prodchat Thu Apr 14 00:47:21 +0000 2016
prodchat RT @jessostroff: A10: Big downside: Not being able to collaborate IRL or read someone’s mood can make building trust take longer. #prodchat Thu Apr 14 00:47:29 +0000 2016
rsidneysmith RT @jessostroff: A10: Big downside: Not being able to collaborate IRL or read someone’s mood can make building trust take longer. #prodchat Thu Apr 14 00:47:29 +0000 2016
prodchat RT @DrFrankBuck: A10: I would image security would be an ongoing challenge, especially if things turned sour. #prodchat Thu Apr 14 00:47:33 +0000 2016
rsidneysmith RT @DrFrankBuck: A10: I would image security would be an ongoing challenge, especially if things turned sour. #prodchat Thu Apr 14 00:47:33 +0000 2016
captthecorners A10: Communication problems through social media would be the biggest problem that I’ve run into. #prodchat Thu Apr 14 00:47:37 +0000 2016
ChristinKardos RT @jessostroff: A8: Yes, Slack and Hipchat are great, but @sococo fills that chat need for us at @dontpanicmgmt. #prodchat Thu Apr 14 00:47:37 +0000 2016
SweetsKnowsBest Q10. Some people like to establish personal connections with the people that work with. #prodchat Thu Apr 14 00:47:47 +0000 2016
rsidneysmith A10: Yeah, sometimes I need a nanny assistant…someone to stand over MY shoulder and bark orders! VAs can’t do that. Haha. #ProdChat Thu Apr 14 00:47:59 +0000 2016
convince RT @jessostroff: A10: Big downside: Not being able to collaborate IRL or read someone’s mood can make building trust take longer. #prodchat Thu Apr 14 00:48:05 +0000 2016
jessostroff A10: Security is always a challenge. We use @LastPass to keep things secure. #prodchat Thu Apr 14 00:48:10 +0000 2016
milhealth RT @jessostroff: @DrFrankBuck A good VA is generally anywhere between $20 and $60 per hour depending on the tasks you need. #prodchat Thu Apr 14 00:48:21 +0000 2016
convince Cheers for @Sococo! :) #ProdChat https://t.co/jyQRWIxmDw Thu Apr 14 00:48:28 +0000 2016
oliviabutlerunt A10 If they can’t meet deadlines, they don’t report misunderstandings, they don’t give feedback, possibly the missing face value #ProdChat Thu Apr 14 00:48:35 +0000 2016
ChristinKardos RT @jessostroff: A10: Security is always a challenge. We use @LastPass to keep things secure. #prodchat Thu Apr 14 00:48:38 +0000 2016
jennbizzle A8: Our @dontpanicmgmt team is WELL-VERSED in tools. We have experienced them all! #prodchat Thu Apr 14 00:48:39 +0000 2016
jessostroff SO many people need this! Sometimes the best VAs are the ones who can manage the client not vice versa :) #prodchat https://t.co/y1iQhI9m6N Thu Apr 14 00:48:46 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q10: What can be the downsides of Virtual Assistants? What are some pitfalls? #prodchat https://t.co/cFE0fPgvqN Thu Apr 14 00:48:51 +0000 2016
rsidneysmith Yes, @LastPass @1Password or @KeePass are really necessary. #ProdChat https://t.co/y6PnioJWKV Thu Apr 14 00:48:52 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q9: What tools are good for working with VAs? #prodchat https://t.co/OOXz0rccoP Thu Apr 14 00:48:59 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q8: @jessostroff: What tools do you use for projects, tasks, and communications with your clients? #prodchat https://t.co… Thu Apr 14 00:49:01 +0000 2016
rsidneysmith @jessostroff Agreed! I’m one of those. Haha. #ProdChat Thu Apr 14 00:49:06 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q7: Everyone: How many (types of) VAs do you think you need? want? #prodchat https://t.co/CZapv66PDj Thu Apr 14 00:49:08 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q6: @jessostroff: How many (types of) VAs do your clients typically have? #prodchat https://t.co/CvdiqUfQVh Thu Apr 14 00:49:11 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q5: How do you think you should provide feedback and corrections to your VA? #prodchat https://t.co/onRfjzpoIa Thu Apr 14 00:49:17 +0000 2016
DrFrankBuck A10: @jessostroff So, the VA would have the 1 password, and if you part ways, the person changes that one password? #prodchat Thu Apr 14 00:49:18 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q4: @jessostroff: How do you facilitate or solicit feedback from your clients? #prodchat https://t.co/Xk4GPmfehk Thu Apr 14 00:49:19 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q3: What are important factors to take into account when managing a virtual assistant relationship? #prodchat https://t.c… Thu Apr 14 00:49:23 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q2: What can you delegate to a virtual assistant (VA)? What tasks have you successfully delegated to a VA? #prodchat http… Thu Apr 14 00:49:27 +0000 2016
jessostroff @rsidneysmith At least you know you’re not alone :) The beauty is KNOWING that about yourself though! Kudos! #prodchat Thu Apr 14 00:49:29 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q1: @jessostroff: Tell us about yourself and @dontpanicmgmt. Why did you become a Virtual Assistant (VA)? #prodchat https… Thu Apr 14 00:49:30 +0000 2016
jessostroff @DrFrankBuck We encourage clients to set up LastPass and then share the necessary items with us. That way they’re in charge. #prodchat Thu Apr 14 00:49:57 +0000 2016
jessostroff @DrFrankBuck And then yes, if something goes wrong they can revoke access with one click. #prodchat Thu Apr 14 00:50:17 +0000 2016
rsidneysmith @jessostroff Exactly! I have a rule with my VAs: they must follow-up with me if I don’t acknowledge receipt an hour (NWS meetings).#ProdChat Thu Apr 14 00:50:27 +0000 2016
2TimeLabs RT @DrFrankBuck: A10: @jessostroff So, the VA would have the 1 password, and if you part ways, the person changes that one password? #prod… Thu Apr 14 00:50:29 +0000 2016
2TimeLabs RT @DrFrankBuck: A10: I would image security would be an ongoing challenge, especially if things turned sour. #prodchat Thu Apr 14 00:50:29 +0000 2016
TonysTyping RT @jessostroff: A10: Big downside: Not being able to collaborate IRL or read someone’s mood can make building trust take longer. #prodchat Thu Apr 14 00:50:30 +0000 2016
jennbizzle @rsidneysmith We love @uberconference for client calls because they record everything! #prodchat Thu Apr 14 00:50:34 +0000 2016
fwade RT @DrFrankBuck: A10: I would image security would be an ongoing challenge, especially if things turned sour. #prodchat Thu Apr 14 00:50:36 +0000 2016
Kassandra_Lewis A10: Security and lack of communication would be the biggest issues. It is important to be accountable/expect the same from the VA #ProdChat Thu Apr 14 00:50:43 +0000 2016
rsidneysmith @jessostroff It’s helpful knowing someone is waiting on me to acknowledge, review, whatever. #ProdChat Thu Apr 14 00:50:52 +0000 2016
rsidneysmith Q11: How do you break up with your VA when things are not working out? #prodchat https://t.co/qjuuk3P7OB Thu Apr 14 00:51:03 +0000 2016
ChristinKardos I love this. There’s always a way to give access without losing control on the client end. #ProdChat https://t.co/GcHEBKyXzN Thu Apr 14 00:51:09 +0000 2016
rsidneysmith @jennbizzle Ah yes and @uberconference can call all people for phone meetings! I love that feature! #ProdChat Thu Apr 14 00:51:19 +0000 2016
jessostroff @rsidneysmith That’s smart! Then there’s no question whether you are on something or not. Keeps everyone in line! #prodchat Thu Apr 14 00:52:01 +0000 2016
rsidneysmith A11: I always say, end relationships better than you start them! With dignity, grace and respect for all parties. #ProdChat Thu Apr 14 00:52:18 +0000 2016
IanGertler @jessostroff re: A10 Security is always a challenge. We use @LastPass… #prodchat > Connections (#IoT, etc) make security THE top priority! Thu Apr 14 00:52:19 +0000 2016
ChristinKardos RT @rsidneysmith: Q11: How do you break up with your VA when things are not working out? #prodchat https://t.co/qjuuk3P7OB Thu Apr 14 00:52:20 +0000 2016
prodchat RT @jessostroff: @rsidneysmith That’s smart! Then there’s no question whether you are on something or not. Keeps everyone in line! #prodchat Thu Apr 14 00:52:26 +0000 2016
rsidneysmith RT @jessostroff: @rsidneysmith That’s smart! Then there’s no question whether you are on something or not. Keeps everyone in line! #prodchat Thu Apr 14 00:52:26 +0000 2016
DrFrankBuck A11: Change the LastPass password for starters if things are looking nasty. #prodchat Thu Apr 14 00:52:31 +0000 2016
jessostroff A11: My goal is to always be able to diagnose a problem and be given the opportunity to fix it. #prodchat Thu Apr 14 00:52:41 +0000 2016
milhealth Also Asana #ProdChat https://t.co/JAh25WxVSV Thu Apr 14 00:52:48 +0000 2016
captthecorners A11: You talk to them face-to-face, even if you need to video chat. If you can’t do that, at least over the phone, respectfully #prodchat Thu Apr 14 00:52:56 +0000 2016
oliviabutlerunt A11 It may sound cliche but you just have to tell them they’re not meeting your needs ha! #ProdChat Thu Apr 14 00:53:00 +0000 2016
rsidneysmith @DrFrankBuck Yes, I have a checklist that I create noting everything my VAs have access to over time. #ProdChat Thu Apr 14 00:53:03 +0000 2016
convince RT @jessostroff: SO many people need this! Sometimes the best VAs are the ones who can manage the client not vice versa :) #prodchat https… Thu Apr 14 00:53:13 +0000 2016
milhealth RT @jessostroff: A8: Yes, Slack and Hipchat are great, but @sococo fills that chat need for us at @dontpanicmgmt. #prodchat Thu Apr 14 00:53:13 +0000 2016
prodchat RT @jessostroff: A11: My goal is to always be able to diagnose a problem and be given the opportunity to fix it. #prodchat Thu Apr 14 00:53:17 +0000 2016
rsidneysmith RT @jessostroff: A11: My goal is to always be able to diagnose a problem and be given the opportunity to fix it. #prodchat Thu Apr 14 00:53:17 +0000 2016
convince RT @rsidneysmith: A11: I always say, end relationships better than you start them! With dignity, grace and respect for all parties. #ProdCh… Thu Apr 14 00:53:29 +0000 2016
iotsecurity2 RT @IanGertler: @jessostroff re: A10 Security is always a challenge. We use @LastPass… #prodchat > Connections (#IoT, etc) make security… Thu Apr 14 00:53:32 +0000 2016
jennbizzle @jessostroff I second that!! It’s much harder to find a “groove” sometimes. #prodchat Thu Apr 14 00:53:33 +0000 2016
SweetsKnowsBest Q11. Professionally! Keep it short simple and answer any follow up questions they may have. #prodchat Thu Apr 14 00:53:38 +0000 2016
convince RT @jessostroff: A11: My goal is to always be able to diagnose a problem and be given the opportunity to fix it. #prodchat Thu Apr 14 00:53:40 +0000 2016
jessostroff A11: if it’s not fixable, stay classy and keep it all BUSINESS. Don’t make it personal/emotional. #prodchat Thu Apr 14 00:53:47 +0000 2016
ChristinKardos RT @jessostroff: A11: My goal is to always be able to diagnose a problem and be given the opportunity to fix it. #prodchat Thu Apr 14 00:53:47 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Q11: How do you break up with your VA when things are not working out? #prodchat https://t.co/qjuuk3P7OB Thu Apr 14 00:53:55 +0000 2016
DrFrankBuck RT @jessostroff: A11: if it’s not fixable, stay classy and keep it all BUSINESS. Don’t make it personal/emotional. #prodchat Thu Apr 14 00:54:01 +0000 2016
rsidneysmith @captthecorners Yes, some kind of synchronous communication is appropriate…if they haven’t “ghosted” on you! #ProdChat Thu Apr 14 00:54:04 +0000 2016
DrFrankBuck A11: But try not to burn bridges. Wouldn’t be good for either party. #prodchat Thu Apr 14 00:54:05 +0000 2016
jessostroff A11: Sometimes a relationship doesn’t work out. It happens. Be kind but stern. Take back what you need. And move on. #prodchat Thu Apr 14 00:54:11 +0000 2016
rsidneysmith RT @jessostroff: A11: if it’s not fixable, stay classy and keep it all BUSINESS. Don’t make it personal/emotional. #prodchat Thu Apr 14 00:54:25 +0000 2016
prodchat RT @jessostroff: A11: if it’s not fixable, stay classy and keep it all BUSINESS. Don’t make it personal/emotional. #prodchat Thu Apr 14 00:54:25 +0000 2016
ChristinKardos RT @captthecorners: A11: You talk to them face-to-face, even if you need to video chat. If you can’t do that, at least over the phone, resp… Thu Apr 14 00:54:26 +0000 2016
rsidneysmith RT @DrFrankBuck: A11: But try not to burn bridges. Wouldn’t be good for either party. #prodchat Thu Apr 14 00:54:35 +0000 2016
Kassandra_Lewis A11: Be as respectful as possible and explain to them why it is not working. Preferably through Skype or on the phone #ProdChat Thu Apr 14 00:54:38 +0000 2016
rsidneysmith @DrFrankBuck Yes, you never know when it didn’t work out now, how they might be able to help in the future! #ProdChat Thu Apr 14 00:54:52 +0000 2016
jessostroff @jennbizzle Totally! And also, sometimes you take something personally when really the client is just having a bad hair day LOL #prodchat Thu Apr 14 00:55:00 +0000 2016
dontpanicmgmt RT @jessostroff: A11: My goal is to always be able to diagnose a problem and be given the opportunity to fix it. #prodchat Thu Apr 14 00:55:04 +0000 2016
SweetsKnowsBest Q11. It’s only right if you’re the one “breaking up” with them. Lol #prodchat Thu Apr 14 00:55:04 +0000 2016
dontpanicmgmt RT @ChristinKardos: I love this. There’s always a way to give access without losing control on the client end. #ProdChat https://t.co/GcH… Thu Apr 14 00:55:16 +0000 2016
robotec #GoGettersNetwork A11 I always say, end relationships better than you start them! With dignity, grace and respect for all parties. #ProdChat Thu Apr 14 00:55:18 +0000 2016
Kassandra_Lewis @DrFrankBuck I agree, burning bridges only hurts your media/business and their future work. #ProdChat Thu Apr 14 00:55:36 +0000 2016
jessostroff @Kassandra_Lewis Agree! Talking about it in a meeting softens the blow more than, say, an email, text, or Slack message. #prodchat Thu Apr 14 00:55:42 +0000 2016
oliviabutlerunt @captthecorners Definitely! Respect is important. You’re separating ties, not breaking them! #ProdChat Thu Apr 14 00:55:47 +0000 2016
rsidneysmith Q12: @jessostroff: What’s the most interesting project you’ve worked on as a VA? #prodchat https://t.co/uqPktA5Igs Thu Apr 14 00:56:03 +0000 2016
jessostroff A11: However, if you’ve given constructive feedback over & over & they still aren’t getting it, cutting the cord quickly is best. #prodchat Thu Apr 14 00:56:28 +0000 2016
rsidneysmith #prodchat https://t.co/ULgrswFfXI Thu Apr 14 00:56:38 +0000 2016
prodchat RT @jessostroff: A11: However, if you’ve given constructive feedback over & over & they still aren’t getting it, cutting the cord quickly i… Thu Apr 14 00:56:50 +0000 2016
rsidneysmith RT @jessostroff: A11: However, if you’ve given constructive feedback over & over & they still aren’t getting it, cutting the cord quickly i… Thu Apr 14 00:56:50 +0000 2016
caplady1225 yikes i go check on dinner & i miss the security discussion of #prodchat lol; interesting sharing credentials and what not; major trust req Thu Apr 14 00:56:50 +0000 2016
jessostroff A12: Oh man this is hard. I love solving difficult problems, so anything where I get to be more creative is awesome. #prodchat Thu Apr 14 00:57:05 +0000 2016
ChristinKardos RT @rsidneysmith: Q12: @jessostroff: What’s the most interesting project you’ve worked on as a VA? #prodchat https://t.co/uqPktA5Igs Thu Apr 14 00:57:16 +0000 2016
rsidneysmith @caplady1225 Hahaha…that’s the nature of #ProdChat. Take your eyes off for a moment, and you miss a nugget of wisdom! #ProdChat Thu Apr 14 00:57:28 +0000 2016
convince RT @jessostroff: A11: However, if you’ve given constructive feedback over & over & they still aren’t getting it, cutting the cord quickly i… Thu Apr 14 00:57:30 +0000 2016
captthecorners A12: I’ve never specifically been a VA, but I’ve kind of worked as one for myself on my blog. #prodchat Thu Apr 14 00:57:31 +0000 2016
jennbizzle RT @jessostroff: A11: if it’s not fixable, stay classy and keep it all BUSINESS. Don’t make it personal/emotional. #prodchat Thu Apr 14 00:57:35 +0000 2016
SweetsKnowsBest RT @jessostroff: A11: My goal is to always be able to diagnose a problem and be given the opportunity to fix it. #prodchat Thu Apr 14 00:57:57 +0000 2016
jessostroff A12: My favorite VA projects are the ones that involve an IRL component like event planning, live-tweeting a conference, etc. #prodchat Thu Apr 14 00:58:09 +0000 2016
prodchat RT @jessostroff: A12: My favorite VA projects are the ones that involve an IRL component like event planning, live-tweeting a conference, e… Thu Apr 14 00:58:18 +0000 2016
rsidneysmith RT @jessostroff: A12: My favorite VA projects are the ones that involve an IRL component like event planning, live-tweeting a conference, e… Thu Apr 14 00:58:18 +0000 2016
jessostroff A12: I really love people, so I love when I get to spend quality time with them (especially clients, cuz my clients are cool!!) #prodchat Thu Apr 14 00:58:35 +0000 2016
SweetsKnowsBest RT @oliviabutlerunt: @captthecorners Definitely! Respect is important. You’re separating ties, not breaking them! #ProdChat Thu Apr 14 00:58:41 +0000 2016
rsidneysmith Wow! this hour just flew right by me. #ProdChat Thu Apr 14 00:58:41 +0000 2016
prodchat RT @jessostroff: A12: I really love people, so I love when I get to spend quality time with them (especially clients, cuz my clients are co… Thu Apr 14 00:58:47 +0000 2016
rsidneysmith RT @jessostroff: A12: I really love people, so I love when I get to spend quality time with them (especially clients, cuz my clients are co… Thu Apr 14 00:58:47 +0000 2016
ChristinKardos RT @jessostroff: A12: Oh man this is hard. I love solving difficult problems, so anything where I get to be more creative is awesome. #prod… Thu Apr 14 00:58:52 +0000 2016
convince RT @jessostroff: A12: Oh man this is hard. I love solving difficult problems, so anything where I get to be more creative is awesome. #prod… Thu Apr 14 00:59:00 +0000 2016
SweetsKnowsBest RT @jessostroff: A11: if it’s not fixable, stay classy and keep it all BUSINESS. Don’t make it personal/emotional. #prodchat Thu Apr 14 00:59:00 +0000 2016
prodchat April 27th #ProdChat: #Kanban #Productivity with @sprezzatura co-author of @personalkanban! https://t.co/R5WG9kZ3fi Thu Apr 14 00:59:03 +0000 2016
rsidneysmith April 20th #ProdChat: The Power of Reflection, hosted by @nmhouston! https://t.co/vRQ4j0EFal Thu Apr 14 00:59:03 +0000 2016
prodchat April 20th #ProdChat: The Power of Reflection, hosted by @nmhouston! https://t.co/gq4Qi1Vxjy Thu Apr 14 00:59:03 +0000 2016
rsidneysmith April 27th #ProdChat: #Kanban #Productivity with @sprezzatura co-author of @personalkanban! https://t.co/cji2rbI07R Thu Apr 14 00:59:03 +0000 2016
convince RT @rsidneysmith: #prodchat https://t.co/ULgrswFfXI Thu Apr 14 00:59:11 +0000 2016
DrFrankBuck This was a great topic! #prodchat Thu Apr 14 00:59:13 +0000 2016
convince RT @jessostroff: A12: I really love people, so I love when I get to spend quality time with them (especially clients, cuz my clients are co… Thu Apr 14 00:59:21 +0000 2016
rsidneysmith @1Password Always glad to let #productivity folks know about great tools! Thanks for your work on keeping our passwords secure! #ProdChat Thu Apr 14 00:59:29 +0000 2016
rsidneysmith Please, #productivity enthusiasts, please thank @jessostroff @dontpanicmgmt for making this an awesome #prodchat hour! Thu Apr 14 01:00:17 +0000 2016
jessostroff A12: Today I got to spend time with @annhandley and take a cooking class w/ @BakingSteel so pizza + Ann = best! #prodchat Thu Apr 14 01:00:23 +0000 2016
milhealth RT @jessostroff: A11: However, if you’ve given constructive feedback over & over & they still aren’t getting it, cutting the cord quickly i… Thu Apr 14 01:00:26 +0000 2016
rsidneysmith @jessostroff @annhandley @BakingSteel OMG! Jealous! ;) #ProdChat Thu Apr 14 01:00:36 +0000 2016
ChristinKardos RT @DrFrankBuck: This was a great topic! #prodchat Thu Apr 14 01:00:39 +0000 2016
jessostroff Wow this really flew by! Thank you so much @rsidneysmith for having me and I’m happy to answer other q’s anytime :) #prodchat Thu Apr 14 01:00:54 +0000 2016
rsidneysmith I’ll have the #prodchat transcript/storify out tomorrow! Thu Apr 14 01:00:59 +0000 2016
rsidneysmith Thanks, #productivity enthusiasts! Awesome #ProdChat! Join @nmhouston next week! Thanks again @jessostroff! https://t.co/kApoaww9mp Thu Apr 14 01:01:03 +0000 2016
prodchat RT @jessostroff: Wow this really flew by! Thank you so much @rsidneysmith for having me and I’m happy to answer other q’s anytime :) #prodc… Thu Apr 14 01:01:07 +0000 2016
rsidneysmith RT @jessostroff: Wow this really flew by! Thank you so much @rsidneysmith for having me and I’m happy to answer other q’s anytime :) #prodc… Thu Apr 14 01:01:07 +0000 2016
Kassandra_Lewis @rsidneysmith It really did!! What a great chat. #ProdChat Thu Apr 14 01:01:08 +0000 2016
DrFrankBuck Many thanks @jessostroff @dontpanicmgmt Great info! #prodchat Thu Apr 14 01:01:08 +0000 2016
captthecorners Great topic!! Thank you for an awesome tweetchat! #prodchat Thu Apr 14 01:01:09 +0000 2016
ChristinKardos Loved this discussion! Thanks, @jessostroff @rsidneysmith & friends! :) #ProdChat Thu Apr 14 01:01:12 +0000 2016
prodchat RT @rsidneysmith: Thanks, #productivity enthusiasts! Awesome #ProdChat! Join @nmhouston next week! Thanks again @jessostroff! https://t.co/… Thu Apr 14 01:01:13 +0000 2016
prodchat RT @ChristinKardos: Loved this discussion! Thanks, @jessostroff @rsidneysmith & friends! :) #ProdChat Thu Apr 14 01:01:24 +0000 2016
caplady1225 Agree learned a lot informative conversation—everyone have a great night!! #prodchat https://t.co/qSlp21ySIZ Thu Apr 14 01:01:37 +0000 2016
jessostroff RT @ChristinKardos: Loved this discussion! Thanks, @jessostroff @rsidneysmith & friends! :) #ProdChat Thu Apr 14 01:01:41 +0000 2016
jessostroff @caplady1225 You too, thanks so much for joining! #prodchat Thu Apr 14 01:01:56 +0000 2016
Kassandra_Lewis Thank you for having us! #ProdChat https://t.co/zU4hKZpHKS Thu Apr 14 01:02:08 +0000 2016
oliviabutlerunt Thanks for having me! I learned some cool new things about VAs! Have a great evening everyone! #ProdChat Thu Apr 14 01:02:13 +0000 2016
ChristinKardos I saw photos. Color me peanut butter & jelly. #ProdChat https://t.co/PxARn9yH1i Thu Apr 14 01:02:14 +0000 2016
caplady1225 Yasss! thanks for intimate peek inside the VA world #Prodchat https://t.co/PZR2vFNBmz Thu Apr 14 01:02:22 +0000 2016
convince RT @jessostroff: Wow this really flew by! Thank you so much @rsidneysmith for having me and I’m happy to answer other q’s anytime :) #prodc… Thu Apr 14 01:02:32 +0000 2016
milhealth RT @rsidneysmith: April 27th #ProdChat: #Kanban #Productivity with @sprezzatura co-author of @personalkanban! https://t.co/cji2rbI07R Thu Apr 14 01:02:56 +0000 2016
kneaverchat #ProdChat Today, 408 Tweets (including 96 RTs) 17 Participants (Most Active @jessostroff 67 Tweets) via https://t.co/CaYhKNmtt9 Thu Apr 14 01:03:13 +0000 2016
jessostroff Good lord. Probably the most I’ve tweeted in months. ;) #prodchat https://t.co/cbs5S99BH5 Thu Apr 14 01:03:40 +0000 2016
SweetsKnowsBest RT @rsidneysmith: Thanks, #productivity enthusiasts! Awesome #ProdChat! Join @nmhouston next week! Thanks again @jessostroff! https://t.co/… Thu Apr 14 01:05:10 +0000 2016
SweetsKnowsBest The #prodchat was great tonight. Learned some useful tips about virtual communications! Thu Apr 14 01:05:50 +0000 2016
prodchat RT @kneaverchat: #ProdChat Today, 408 Tweets (including 96 RTs) 17 Participants (Most Active @jessostroff 67 Tweets) via https://t.co/CaYhK… Thu Apr 14 01:05:50 +0000 2016
SocialMediaMFF RT @jessostroff: A12: I really love people, so I love when I get to spend quality time with them (especially clients, cuz my clients are co… Thu Apr 14 01:08:09 +0000 2016
pankaj_infoshor #ProdChat Analytics 300 Posts Influencers @jessostroff 6 @DrFrankBuck 4 RT Active @rsidneysmith 73 @jessostroff 51 https://t.co/e7eECgj1qT Thu Apr 14 01:21:02 +0000 2016
pankaj_infoshor #prodchat last 300 tweets @SweetsKnowsBest @prodchat @ChristinKardos @convince @DrFrankBuck https://t.co/e7eECg1qzl Thu Apr 14 01:21:31 +0000 2016
pankaj_infoshor #prodchat @SweetsKnowsBest @prodchat @ChristinKardos @convince @DrFrankBuck https://t.co/e7eECgj1qT Thu Apr 14 01:21:53 +0000 2016
captthecorners I learned a lot in tonight’s #prodchat! https://t.co/jYSBMLG1Vp #jour4270 Thu Apr 14 01:50:52 +0000 2016
amitkakkar03 @jessostroff https://t.co/SA4ackcYLW is also very useful give it a try. #prodchat Thu Apr 14 04:44:23 +0000 2016
amitkakkar03 @jessostroff https://t.co/SA4ackcYLW is also very useful give it a try. #prodchat Thu Apr 14 04:44:23 +0000 2016
amitkakkar03 @rsidneysmith Try @proofhub for #ProjectManagement and #collaboration. #prodchat Thu Apr 14 04:45:30 +0000 2016
OrderYourLife RT @rsidneysmith: April 27th #ProdChat: #Kanban #Productivity with @sprezzatura co-author of @personalkanban! https://t.co/cji2rbI07R Thu Apr 14 12:35:13 +0000 2016
rsidneysmith @amitkakkar03 I’ll give @proofhub a look, Amit! #prodchat Thu Apr 14 13:59:37 +0000 2016

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